In business since 2001
TRAININGS / SEMINARS
- Personal effectiveness
- Marketing, sales, service
- Communication skills
- Training of trainers
- Unique & sphere-oriented foreign language courses
- Trainings for CC and telemarketing
OPTIMIZATION / IMPROVEMENTS
- Research and implementation of relevant software (including CRM, SD, TTS platforms, etc.)
- Creation / optimization of contact centers
- Implementation/optimization of the process for Customers attraction and retention
STRATEGIC CONSULTING
- Business process optimization
- Business process automation
- Project Management
- Reporting Implementation and/or automation
SHORT-TERM PROJECTS
- Process audit
- KPI development and calculation
- Market research, SWOT analysis
- Mystery Shopper Service
- Data processing in Excel, Power BI, Access- analytics, dynamic reporting, infographics, dashboards, automated reports
LONG-TERM PROJECTS
- Monitoring and control of the quality of service and sales
- Process monitoring/operational audit
- "Staff production" service (for CC and service departments)
- HR consulting-assistance in recruitment, selection and testing of candidates
DOCUMENTATION DEVELOPMENT
- Policies, processes
- Step-by-step procedures and instructions
- Technical specifications and BFR
- Job descriptions/ instructions
- Internal and external SLA documents
- Checklists and metrics for KPI
IT OPERATION MANAGEMENT
- IT Infrastructure Library (ITIL) Implementation (Incident, change, problem management, etc.)
- IT security integration: ISO 27001
- Operation management audit
- "Best fit" methodology & processes suggestion (Agile, Waterfall, Kanban, Scrum)
- IT administration processes and tools set up
- Synchronization & implementation overall processes in Jira or other system (setup + boards design)
- IT QA/PM
- Employee training on new processes and tools
- Periodical audit (follow up)
MARKETING
- Market research
- Mystery shopping
- SWOT analysis
- Marketing strategy
- Branding/ Rebranding
- Campaign planning
- Advertising creation and placement (video, graphic design, media placement)
- Digital Marketing (SMM, content creation, localization, PPC)
- UI/ UX
- SEO/ ASO
- Amazon optimization
- Online Reputation Management
... & much more
WHO WE ARE?
TRAININGS AND CONSULTATIONS IN THE BUSINESS SPHERE
“Training & Development”- training and consulting company-was founded in 2001 to meet the growing demand in Armenia for mastering business skills that would meet international standards. Today T&D is a self-funded and dynamically developing company, which has its significant place in the consulting and training market of Armenia.
Since 2018, the company "T&D" has expanded the profile of its services in the field of consulting and now, in addition to the training services in demand on the market, also offers a richer range of services in the field of consulting, which you can find in the services section.
over 500
TRAININGS & PROJECTS
over 200
HAPPY CLIENTS
21+
YEARS OF TRUST
GALLERY
Immerse yourself in the atmosphere of our trainings and projects. Feel the rhythm of our daily routine :)
WHY WE?!
We help to be competently organized and remain competitive in growing competition.
Our main advantages:
- Rich experience and different techniques
- Unique training design/ construction
- Professional consultants
- Modern solutions
OUR PHILOSOPHY
We are convinced that any training and consulting activities give results only if they are aimed at meeting the real needs for development.
OUR GOALS
We are focused on long-term cooperation with our partner clients and strive to increase their productivity through our activities.
OUR MOTIVATION
The passion for the new tasks, the perfectionism of our team and the search for the most optimal ways of solutions give as result a finished product in the form of effective business management and/or personal growth. Any work done correctly and with enthusiasm gives the best result.
WE HAVE TRUST OF
