Training & Development / td-consult

TRAININGS / SEMINARS

Personal effectiveness
Marketing, sales, service
Communication skills
Training of trainers
Unique & sphere oriented foreign language courses
Trainings for CC and telemarketing

OPTIMIZATION / IMPROVEMENTS

Research and implementation of relevant software (including CRM, SD, TTS platforms, etc.)
Creation / optimization of contact centers
Implementation/optimization of the process for Customers attraction and retention

STRATEGIC CONSULTING

Business process optimization
Business process automation
Project Management
Reporting Implementation and/or automation

IT OPERATION MANAGEMENT

IT Infrastructure Library (ITIL) Implementation (Incident, change, problem management, etc.)
IT security integration: ISO 2700
Operation management audit
"Best fit" methodology & processes suggestion (Agile, Waterfall, Kanban, Scrum)
IT administration processes and tools set up
Synchronization & implementation overall processes in Jira or other system (setup + boards design)
IT QA/PM
Employee training on new processes and tools
Periodical audit (follow up)

SOFTWARE DEVELOPMENT

Back-end
Python, PHP, node.js, Redis, MongoDB, MySQL, MS SQL, PostgreSQL, memcached
Front-end
React, HTML5, CSS3, ES6, Redux, Sass, Gulp, jQuery
Mobile
iOS, Android (Java)
Embedded Systems
BeagleBoard, Raspberry Pi, Atmel AVR 8-bit and 32-bit MCUs.
DevOps & Infrastructure
Puppet, Ansible, Jenkins, NGINX, RedHat, Apache, Debian, Ubuntu, FreeBSD, HAProxy, Keepalived, VMware vSphere, VMware vCloud Director

MARKETING

Market research
Mystery shopping
SWOT analysis
Marketing strategy
Branding/ Rebranding
Campaign planning
Advertising creation and placement (video, graphic design, media placement)
Digital Marketing (SMM, content creation, localization, PPC)
UI/ UX
SEO/ ASO
Amazon optimization
Online Reputation Management

SHORT-TERM PROJECTS

Process audit
KPI development and calculation
Market research, SWOT analysis
Mystery Shopper Service
Data processing in Excel, Power BI, Access- analytics, dynamic reporting, infographics, dashboards, automated reports

LONG-TERM PROJECTS

Monitoring and control of the quality of service and sales
Process monitoring/operational audit
"Staff production" service (for CC and service departments)
HR consulting-assistance in recruitment, selection and testing of candidates

DOCUMENTATION DEVELOPMENT

Policies, processes
Step-by-step procedures and instructions
Technical specifications and BFR
Job descriptions/ instructions
Internal and external SLA documents
Checklists and metrics for KPI

... & much more

WHO WE ARE?

TRAININGS AND CONSULTATIONS IN THE BUSINESS SPHERE

“Training & Development”- training and consulting company-was founded in 2001 to meet the growing demand in Armenia for mastering business skills that would meet international standards. Today T&D is a self-funded and dynamically developing company, which has its significant place in the consulting and training market of Armenia.

Since 2018, the company "T&D" has expanded the profile of its services in the field of consulting and now, in addition to the training services in demand on the market, also offers a richer range of services in the field of consulting, which you can find in the services section.

over 500

TRAININGS & PROJECTS

over 200

HAPPY CLIENTS

20+

YEARS OF TRUST

GALLERY

Immerse yourself in the atmosphere of our trainings and projects. Feel the rhythm of our daily routine :)

WHY WE?!

We help to be competently organized and remain competitive in growing competition.

Our main advantages:

Rich experience and different techniques
Unique training design/ construction
Professional consultants
Modern solutions

OUR PHILOSOPHY

We are convinced that any training and consulting activities give results only if they are aimed at meeting the real needs for development.

OUR GOALS

We are focused on long-term cooperation with our partner clients and strive to increase their productivity through our activities.

OUR MOTIVATION

The passion for the new tasks, the perfectionism of our team and the search for the most optimal ways of solutions give as result a finished product in the form of effective business management and/or personal growth. Any work done correctly and with enthusiasm gives the best result.